YourLocalSupport is a clean and simple, yet powerful help desk. Customers can submit support requests, but are encouraged to check an intuitive knowledgebase to learn if their issues have already been resolved. Agents (your staff) administrate tickets by setting priorities and delegating tasks to fellow team members.
Not sure how this will work for you? Why not head over to the demo page try it out. You can use the username: demo and the password: demo to login and see exactly what your set up will loo like.
Go PRO Today!
DOMAIN MAPPING - PRO This allows you to host the software on you own domain name, subdomain or subdirectory. We install and set it up to your specs at no additional charge. |
PROGRAMMING - PRO Is there a feature that we left out? Is there something that you would want to add or remove? We can add features to your site for as low as $99! |
BACKUP - PRO Hosting issues, server errors, and hackers can wipe out in seconds what took years to build. We completly backup of your entire system to protect you from loosing data. |
TICKETS Customers add tickets via an intuitive front-end form while being encouraged to thoroughly search the knowledgebase to avoid duplicate issue reports. |
KNOWLEDGEBASE YourLocalSupport encourages users to search your knowledgebase thoroughly before submitting a ticket. This helps avoid spam and answering repeated issues. |
DASHBOARD Smart dashboards adapt to the type of user currently visiting the site. While users see their own tickets, agents see all reported tickets that are assigned to them. |
ALERTS YourLocalSupport allows you to pin or stick chosen posts to the homepage. It allows you to address a particular timely issue helping you avoid an influx tickets. |
MESSAGES You can communicate with your agents and manage private information with an internal messaging system. These messages are only able to be seen by their team. |
MOBILE With users surfing the web with handheld devices we've ensured that your helpdesk is optimized whether you're viewing it on your 27" screen or a mobile device. |
EMAIL NOTIFICATION All emails between you and your members inboxes is styled to match look and feel of your helpdesk. Its another addition that gives users a unified experience. |
TICKETS→ KNOWLEDGEBASE Once a ticket has been resolved you can easily convert it into a post in your knowledgebase. This helps prevent you from having to answer the same question again. |
24/7 SUPPORT If you need is at anytime, we are here for you. you can simply submit us an idea, comment to issue and we will get back with you in less than 24 hours. |
